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Notice  

COVID-19 Communication Updates: Western Digital Customer Support
Warranty Replacement (RMA)
Western Digital Platform or Server products (Ultrastar, Data60, OpenFlex, Data24)
NOTE: Please login to our Enterprise Portal for Warranty Replacement.
 
For single(1) Western Digital/HGST Ultrastar branded Hard Disk Drives and SSDs
Please follow the steps below to determine if your drive has failed and if it's eligible for a warranty replacement.
  STEP 1 - Troubleshooting
  Before requesting a warranty replacement, please review the following list of FAQs to see if the problem can be resolved.
  Top Internal Hard Drive FAQs
 
  STEP 2 - Verify Warranty Eligibility
 
Please select the country/region where the replacement hard disk drive was purchased and will be shipped to.
If your country is not listed then please return to your point of purchase.



Enter Serial number:


Enter the characters shown in the image below, then click the 'Check Warranty' button.
 
  STEP 3 - Create Warranty Replacement (RMA)
 
  If you need further assistance, please contact Technical Support
  STEP 4 - Warranty Replacement Status
  To check the current Warranty Replacement status, click the button below and enter your serial number.
 
  If you do not have an update and still wish to get information on the status, please contact Technical Support